Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the websites, portals, communication channels, forms, content, and services provided by Next Key Property Management (“NKPM,” “we,” “us,” or “our”). By accessing or using any NKPM website, portal, form, communication channel, or service—including SMS/text messaging and voice communications—you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By visiting our website, submitting a form, requesting information, creating or accessing a portal account, contacting us by phone, email, or text message, applying for a rental property, requesting maintenance, requesting a rental analysis, or engaging NKPM for management or leasing services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

2. Eligibility & Authorized Use

You agree that you will:

• Use NKPM sites, forms, and services only for lawful purposes
• Provide accurate, current, and complete information in all interactions with us
• Maintain the confidentiality of any credentials or portal login information issued to you
• Promptly notify us of any suspected unauthorized use of your account or information
• Not interfere with, disrupt, scrape, reverse engineer, or misuse NKPM systems, websites, forms, or communications
• Not use our services or communications in any fraudulent, misleading, unlawful, or abusive manner

3. Website, Forms, and Service Information

NKPM may provide information on its website regarding property management services, leasing services, available rentals, owner resources, tenant resources, pricing, vendor onboarding, and related matters. All information is provided for general informational purposes only and may be updated, revised, or removed at any time without notice.

Submission of a form, inquiry, or request through our website does not guarantee service availability, property availability, tenant approval, owner onboarding, or any specific business outcome.

4. Consent to SMS/Text and Voice Communications

By providing your phone number to NKPM through our website, forms, portals, rental inquiries, leasing inquiries, owner inquiries, maintenance requests, applications, phone conversations, email exchanges, or other communication channels, you expressly consent to receive communications from NKPM by:

• SMS/text message
• Telephone call
• Automated or AI-assisted call technology, where permitted by law
• Prerecorded or automated voice messages, where permitted by law

These communications may include, but are not limited to:

• Leasing timelines, showing confirmations, and tour coordination
• Application status updates, screening-related communications, and lease processing updates
• Maintenance scheduling, work-order updates, vendor coordination, and completion confirmations
• Rent reminders, payment confirmations, delinquency notices, and account alerts
• Owner updates, property updates, inspection notices, and accounting notifications
• Portal setup notices, password reset support, account verification, and security notifications
• Emergency or urgent operational and safety notifications
• Customer service follow-up, review requests, surveys, and service-quality communications
• Marketing and promotional messages relating to NKPM services, listings, and offerings, where permitted by law

5. SMS Opt-In Methods and Call-to-Action

You may opt in to receive text messages from NKPM by submitting a website form, requesting information about our services, providing your number in connection with an owner, tenant, vendor, or applicant relationship, initiating a text conversation with us, or otherwise providing express verbal or written consent where permitted.

Where our forms collect your phone number, the intended call-to-action is that by submitting the form and providing your number, you agree to receive text messages from Next Key Property Management related to your request and ongoing relationship with us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase or service.

6. Message Frequency & Carrier Charges

Message frequency will vary depending on your interaction with NKPM. For example, you may receive more frequent messages during active leasing, maintenance coordination, application processing, rent collection, account resolution, or renewal activity. Your mobile carrier may charge message and data rates, and you are solely responsible for those charges.

7. Communications Disclaimer

NKPM does not guarantee that any text message, phone call, email, portal notification, or other communication will be delivered successfully, delivered in real time, or received without interruption. Delivery may be limited by your carrier, device, internet provider, spam filters, third-party platforms, or other operational factors outside our control.

8. Property Management, Leasing, and Operational Services

NKPM provides property management, leasing, tenant placement, coordination, administrative, and related real-estate support services subject to applicable agreements, policies, laws, and operational requirements. Service scope may vary by property, owner, tenant, vendor, jurisdiction, and executed contract.

Separate written agreements, including management agreements, leases, addenda, vendor agreements, or other signed documents, may govern specific relationships and control over these Terms where applicable.

9. No Guarantee of Outcomes

While NKPM is committed to high-quality service delivery, proactive communication, and operational excellence, we do not guarantee specific outcomes, including but not limited to:

• Any specific timeline for tenant placement or vacancy resolution
• Approval or denial of any applicant or prospect
• Property performance, rent collection success, occupancy rate, or financial return
• Vendor response times beyond agreed service levels or emergency constraints
• Availability or uninterrupted operation of websites, portals, forms, or communication channels
• That any message, call, notification, or request will be received, viewed, or acted upon immediately

10. User Responsibilities

You agree that you are responsible for:

• Providing accurate and updated contact information
• Maintaining access to your email, phone, and portal accounts
• Reviewing messages, notices, and communications sent by NKPM
• Timely responding to requests for documents, approvals, scheduling, and operational coordination
• Complying with applicable laws, lease obligations, and contractual requirements

11. Intellectual Property

All content on NKPM websites and materials—including text, graphics, branding, logos, icons, documents, pricing tables, forms, photographs, designs, and service materials—is the property of NKPM or its licensors and is protected by copyright, trademark, and other applicable laws.

You may not reproduce, republish, distribute, modify, copy, transmit, display, create derivative works from, or exploit any NKPM content without prior written permission, except for limited personal or internal business use directly related to our services.

12. Third-Party Platforms & Links

NKPM may use or provide access to third-party platforms and software, including but not limited to property management systems, payment processors, applicant screening services, communication platforms, analytics tools, and vendor systems. Our website may also contain links to external sites or services.

NKPM is not responsible for the availability, content, accuracy, security, privacy, or business practices of any third-party platform, system, or website. Your use of those services is governed by the applicable third party’s terms, policies, and agreements.

13. Disclaimers

NKPM websites, forms, portals, content, and communications are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, or availability.

We do not warrant that the site, portals, forms, or communications will be uninterrupted, secure, error-free, timely, accurate, or free of viruses or other harmful components.

14. Limitation of Liability

To the fullest extent permitted by law, NKPM and its owners, managers, officers, employees, agents, affiliates, contractors, and representatives will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including loss of profits, revenue, business opportunity, goodwill, data, use, or property damage, arising out of or related to:

• Your use of or inability to use our sites, portals, forms, or services
• Any delay, nondelivery, interruption, or failure of communications
• Any errors, omissions, inaccuracies, or outdated information
• Any applicant, tenant, owner, vendor, or third-party action or inaction
• Unauthorized access to or use of your account, device, or information
• Any reliance on website content, communications, or operational updates

To the fullest extent permitted by law, NKPM’s total liability for any claim arising out of or related to these Terms shall not exceed the amount, if any, paid directly by you to NKPM for the specific service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless NKPM and its owners, managers, officers, employees, agents, affiliates, contractors, and representatives from and against any claims, demands, liabilities, losses, damages, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your use of NKPM websites, portals, forms, communications, or services
• Your breach of these Terms
• Your violation of any law, regulation, contract, or third-party right
• Your misuse of NKPM systems, communications, or content
• Your negligent, wrongful, fraudulent, or unlawful acts or omissions

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Maryland and applicable federal law, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms, your use of NKPM sites or services, or communications with NKPM shall be brought exclusively in the state or federal courts located in Maryland, and you consent to that jurisdiction and venue.

17. Changes to These Terms

NKPM may modify these Terms from time to time to reflect operational, legal, regulatory, carrier, technology, or business changes. When we revise these Terms, we will update the “Last Updated” date at the top of this page. Your continued use of our sites, forms, portals, or services after the revised Terms become effective constitutes your acceptance of those revised Terms.

18. Relationship to Other Agreements

These Terms are separate from, and in addition to, any property management agreement, lease, addendum, vendor agreement, work order, owner agreement, portal agreement, or other written contract you may enter into with NKPM or with a property owner or resident we represent. In the event of a direct conflict between these Terms and a fully executed written agreement covering the same subject matter, the written agreement will govern as to that specific subject matter.

19. Contact Information

If you have questions or concerns about these Terms & Conditions, please contact us:

Next Key Property Management
1282 Smallwood Drive West #221
Waldorf, Maryland 20603
Phone: 240-213-2832
Email: [email protected]
Website: www.nextkeypropertymanagement.com