Privacy Policy
Next Key Property Management (“NKPM,” “we,” “us,” “our”) is committed to protecting the privacy, security, and integrity of the personal information we collect from property owners, tenants, applicants, vendors, and other users of our websites, portals, and services. This Privacy Policy explains how we collect, use, share, and safeguard your information—including your telephone number—and outlines your rights and choices.
By interacting with NKPM, including submitting forms, requesting a rental analysis, applying for a property, creating or using a portal account, calling or texting our business lines, or providing your information by any means, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Name and contact details (email address, phone number, mailing address)
- Property ownership information and rental preferences
- Application information (employment, income, references, background details, as permitted by law)
- Emergency contact information
- Payment and billing information (such as limited payment details processed via third-party providers)
- Portal credentials and account profile information
1.2 Automatically Collected Information
When you visit our website or use our digital tools, we may automatically collect:
- IP address and device identifiers
- Browser type, operating system, and referring URLs
- Site usage data, such as pages viewed and time spent
- Cookie, pixel, and similar tracking data
1.3 Communications Information
When you provide your telephone number (mobile and/or landline) to NKPM, we may associate it with your profile and use it to send you information by SMS/text message and by voice call. This includes:
- Transactional updates and service notifications
- Leasing and tenant-placement communications
- Maintenance and work-order updates
- Rent and payment reminders
- Owner disbursement notifications and accounting updates
- Portal setup links, login support, and security notifications
- Emergency or time-sensitive notifications
- Marketing, promotions, new listings, and service announcements
- Surveys and feedback requests related to our services
These communications may be delivered using automated, AI-assisted, or manual systems in alignment with A2P 10DLC and applicable telecommunications regulations.
2. How We Use Your Information
We use the information we collect for purposes including, but not limited to:
- Providing property management, leasing, and resident services
- Processing rental applications, renewals, work orders, and payments
- Coordinating vendors, repairs, inspections, and property readiness
- Providing owner and tenant portal access and support
- Communicating with you about your property, lease, or account
- Sending alerts, reminders, and notifications via SMS and voice call
- Supporting emergency or urgent safety communications
- Conducting surveys and collecting feedback on service quality
- Sending marketing and promotional communications where permitted
- Improving our operations, systems, and customer experience
- Meeting legal, regulatory, and compliance obligations
3. SMS, Voice, and Automated Communications
By voluntarily providing your phone number to NKPM, you acknowledge and agree that we may contact you by SMS/text message, telephone call, and automated or prerecorded communications for the purposes described in this Policy and in our Terms & Conditions.
By providing your phone number, you provide express written consent to receive SMS/text messages and calls from NKPM. Message frequency will vary based on your relationship with us (for example, during active leasing, maintenance, or renewal activity). Message and data rates may apply.
You can opt out at any time by replying STOP to any NKPM text message. You may also request changes to your communication preferences by emailing [email protected]. Consent to receive SMS or phone calls is not a condition of leasing a property, applying for residency, receiving management services, or doing business with NKPM.
For help with SMS communications, you may reply HELP to any message or contact us using the information in the “Contact Us” section below.
4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
- Service Providers & Vendors: Including maintenance vendors, inspectors, contractors, IT and software providers (such as DoorLoop), payment processors, accountants, and communication platforms that support our property management services.
- Legal & Compliance: To comply with applicable laws, regulations, court orders, or lawful requests, or to protect NKPM’s rights, property, and safety or that of our clients and residents.
- Business Operations: In connection with a merger, acquisition, or other business transition, subject to appropriate confidentiality protections.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No system can be guaranteed 100% secure, but we work to maintain reasonable and appropriate protections aligned to our risk profile.
6. Your Rights & Choices
Depending on your jurisdiction, you may have rights to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of certain information, subject to legal retention requirements
- Opt out of marketing communications, including SMS where applicable
- Update your contact details and preferences via our office or portals
To exercise these rights, contact us using the information below. We may need to validate your identity before fulfilling your request.
7. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance your experience, track aggregate usage, and support analytics. You can manage cookie preferences through your browser settings; disabling certain cookies may affect site functionality.
8. Children’s Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been provided, we will take appropriate steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in technology, law, or our services. When we update the Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our services constitutes acceptance of the updated Policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Next Key Property Management
10400 O'Donnell Place, Suite 200
Waldorf, MD 20603
Phone: 240-213-2832
Email: [email protected]
Website: www.nextkeypropertymanagement.com